Slow TOPdesk environments in hosting location NL3
Incident Report for TOPdesk SaaS Status page
Resolved
Due to issues with resource allocation servers in the NL3 hosting location were unable to process all requests.
Specifically, two of our inbound proxy servers were overloaded. This caused several customers to experience slowness while working in TOPdesk.

Our operations team migrated the proxies to different hardware. Subsequently, the slowness was resolved.

We are currently collaborating with our hosting provider to optimize our resource allocation in order to prevent similar issues in the future.
Posted Apr 13, 2021 - 14:36 CEST
Update
We are continuing to monitor for any further issues. We will give an update tomorrow morning.

Please update your incident or contact TOPdesk Support if you continue to experience slowness while working in TOPdesk.
Posted Apr 12, 2021 - 16:58 CEST
Monitoring
Our monitoring is showing a decrease in slowness of effected TOPdesk environments.

Performance should be back to normal. Please update your incident or contact TOPdesk Support if you continue to experience slowness while working in TOPdesk.
Posted Apr 12, 2021 - 12:16 CEST
Update
We have identified an issue which is likely the root cause of the slowness.  We are applying a workaround to alleviate the slowness.
Posted Apr 12, 2021 - 11:41 CEST
Update
We are continuing to investigate this issue.
Posted Apr 12, 2021 - 11:07 CEST
Update
We are continuing to investigate this issue.
Posted Apr 12, 2021 - 10:37 CEST
Investigating
We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may be slow to respond.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 04 2589.
Posted Apr 12, 2021 - 10:06 CEST
This incident affected: NL3 SaaS hosting location.