Outage for Affirm Checkout & Promotional Messaging
Incident Report for Affirm
Resolved
This incident has been resolved.
Posted Jul 12, 2021 - 16:57 PDT
Update
All Affirm services have been stable and functional for the last 15 minutes. We will be continuing to monitor for the next 15 minutes to ensure full stability.
Posted Jul 12, 2021 - 16:07 PDT
Update
We are continuing to monitor our system's health. Affirm's services are still available to most customers, but there is still a small percentage (1 - 5%) of errors for our checkout and charges API. We will continue to provide updates as our teams work hard to investigate this incident further.
Posted Jul 12, 2021 - 15:09 PDT
Update
Our capture API and promotional messaging are working as expected. However, we are still seeing a small partial outage (~1 - 5%) for our checkout service. We are continuing to work towards a solution for resolving this issue and will provide more updates.
Posted Jul 12, 2021 - 14:41 PDT
Monitoring
Affirm checkout, promotional messaging, and capture are now available for most customers. We will be monitoring for stability as our engineering teams maintain our systems. We will provide another update as we work towards resolution.
Posted Jul 12, 2021 - 14:25 PDT
Update
We still currently investigating an issue that is affecting Affirm checkout and promotional messaging. We are also seeing our capture API is being affected by this issue as well. We'll provide more updates soon as we continue to investigate this issue.
Posted Jul 12, 2021 - 14:08 PDT
Investigating
We are currently investigating an issue that is currently affecting Affirm checkout and promotional messaging. We will provide more updates as we look into the root cause.
Posted Jul 12, 2021 - 13:52 PDT
This incident affected: Affirm Checkout (US) and Affirm Charges API (US).