US2 webRTC connection interruptions

Incident Report for Sharpen

Resolved

This incident has been resolved.

Posted Apr 28, 2022 - 04:26 UTC

Update

We are continuing to work through our fix for this issue. We expect full resolution within 10 minutes.

Posted Apr 28, 2022 - 04:15 UTC

Identified

The issue has been identified and a fix is underway. If your users are being impacted, they can workaround the issue by following the steps below.
- Logout of Sharpen
- Navigate to https://app.sharpencx.com/fathomQ/dashboard/?region=US1
- Login to Sharpen

Posted Apr 28, 2022 - 03:53 UTC

Investigating

We are currently investigating an issue which is intermittently impacting US2, EU, and AP webRTC connections. Your users may be experienced a "Disconnected" error within Sharpen Q. We are working to restore service as soon as possible

Posted Apr 28, 2022 - 03:42 UTC

This incident affected: Isolation Zone 0 (app.sharpencx.com, Sharpen Q) and Points of Presence (Oregon, Ireland, Singapore, Sydney, Mumbai).