Public cloud platform issue causing broad customer impact
Incident
Report for Barracuda Networks
Resolved
This incident has been resolved.
Monitoring
EGD Web UI and BAC have recovered. We are continuing to monitoring for interruptions.
Update
We are seeing improvements to a number of our services:
* Campus: available
* EGD: mail flow continues to be unaffected and spam filtering effectiveness is returning to normal. The Web interface is still affected and unavailable.
* ESG: mail filtering effectiveness is returning to normal
* BAC: appliance control is unavailable
* BCC (portal/login): authentication to customers' IDP may be impacted, limiting their availability to our SaaS products
* WSS, CGFW, EGD, ESG, Incident Response: ATP scanning performance has returned to normal
* Campus: available
* EGD: mail flow continues to be unaffected and spam filtering effectiveness is returning to normal. The Web interface is still affected and unavailable.
* ESG: mail filtering effectiveness is returning to normal
* BAC: appliance control is unavailable
* BCC (portal/login): authentication to customers' IDP may be impacted, limiting their availability to our SaaS products
* WSS, CGFW, EGD, ESG, Incident Response: ATP scanning performance has returned to normal
Update
The platform is beginning to recover and services are being addressed by engineering teams as possible.
* Campus: unavailable
* EGD: mail flow is not impacted but spam filtering effectiveness is reduced. The Web interface is still affected and unavailable.
* ESG: mail filtering effectiveness is reduced
* BAC: appliance control is unavailable
* BCC (portal/login): authentication to customers' IDP may be impacted, limiting their availability to our SaaS products
* WSS, CGFW, EGD, ESG, Incident Response: ATP scanning performance is reduced
* Campus: unavailable
* EGD: mail flow is not impacted but spam filtering effectiveness is reduced. The Web interface is still affected and unavailable.
* ESG: mail filtering effectiveness is reduced
* BAC: appliance control is unavailable
* BCC (portal/login): authentication to customers' IDP may be impacted, limiting their availability to our SaaS products
* WSS, CGFW, EGD, ESG, Incident Response: ATP scanning performance is reduced
Update
The platform is beginning to recover and services are being addressed by engineering teams as possible.
* Campus: unavailable
* EGD: mail flow is not impacted but spam filtering effectiveness is reduced. The Web interface is still affected and unavailable.
* ESG: mail filtering effectiveness is reduced
* BAC: appliance control is unavailable
* BCC (portal/login): authentication to customers' IDP may be impacted, limiting their availability to our SaaS products
* WSS, CGFW, EGD, ESG: ATP scanning performance is reduced
* Campus: unavailable
* EGD: mail flow is not impacted but spam filtering effectiveness is reduced. The Web interface is still affected and unavailable.
* ESG: mail filtering effectiveness is reduced
* BAC: appliance control is unavailable
* BCC (portal/login): authentication to customers' IDP may be impacted, limiting their availability to our SaaS products
* WSS, CGFW, EGD, ESG: ATP scanning performance is reduced
Identified
The cloud platform is beginning to recover and services are being addressed by engineering teams.
Note that mail flow through the EGD service is not impacted but spam filtering effectiveness is impacted. The Web interface is still affected and unavailable.
Note that mail flow through the EGD service is not impacted but spam filtering effectiveness is impacted. The Web interface is still affected and unavailable.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are experiencing platform issues affecting many products provided by Barracuda Networks. Our engineering and operations teams are investigating.
This incident affected: Corporate Website (Campus), CloudGen Firewall (Advanced Threat Protection, Download Portal), Appliance Control (Web Interface, Device Connections, Cloud backups), Web Security Service (Traffic Processing), Incident Response (Email Processing), Cloud Control, Cloud Protection Layer for ESG, and Email Gateway Defense (Mail Delivery, User Interface).