Azure - East US 2 (Virginia): INC0105701
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0105911
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Affected users may have been unable to access Snowflake services.
Incident start time: 16:03 UTC April 01, 2024
Incident end time: 16:36 UTC April 01, 2024
Preliminary root cause: Our initial investigation identified an occurrence of heightened resource utilization within the metadata database resulting in users being unable to access multiple Snowflake services. We are continuing our investigation to isolate and address the source of the issue.
A root cause analysis (RCA) document will be published on April 15, 2024.
Customer experience: Affected users may have been unable to access Snowflake services.
Incident start time: 16:03 UTC April 01, 2024
Incident end time: 16:36 UTC April 01, 2024
Preliminary root cause: Our initial investigation identified an occurrence of heightened resource utilization within the metadata database resulting in users being unable to access multiple Snowflake services. We are continuing our investigation to isolate and address the source of the issue.
A root cause analysis (RCA) document will be published on April 15, 2024.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Affected users may have been unable to access Snowflake services.
Incident start time: 16:03 UTC April 01, 2024
Incident end time: 16:36 UTC April 01, 2024
Preliminary root cause: Our initial investigation identified an occurrence of heightened resource utilization within the metadata database resulting in users being unable to access multiple Snowflake services. We are continuing our investigation to isolate and address the source of the issue.
Customer experience: Affected users may have been unable to access Snowflake services.
Incident start time: 16:03 UTC April 01, 2024
Incident end time: 16:36 UTC April 01, 2024
Preliminary root cause: Our initial investigation identified an occurrence of heightened resource utilization within the metadata database resulting in users being unable to access multiple Snowflake services. We are continuing our investigation to isolate and address the source of the issue.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Affected users may be unable to access Snowflake services.
Incident start time: 16:30 UTC April 01, 2024
Customer experience: Affected users may be unable to access Snowflake services.
Incident start time: 16:30 UTC April 01, 2024
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).