Track API partial outage

Incident Report for Customer.io Status

Resolved

This incident has been resolved.

Posted Dec 22, 2022 - 13:57 UTC

Monitoring

Fix is applied, issue is resolved and we are now monitoring.

Posted Dec 22, 2022 - 12:08 UTC

Identified

We have identified an issue with our track API endpoints in EU and USA east regions. There was a high rate of failed requests. The team has identified the issue and working on a fix.

Posted Dec 22, 2022 - 12:04 UTC

This incident affected: Javascript Tracker and Data Collection.