Higher latency for some requests

Incident Report for Retail Zipline

Resolved

We believe the latency was caused by a race condition, where a deploy at high traffic pushed load to a reduced number of available application servers.

Posted Apr 18, 2023 - 11:15 PDT

Update

We are no longer seeing any increased latency, but we are continuing to investigate the issue to identify a root cause

Posted Apr 18, 2023 - 10:07 PDT

Investigating

We are investigating an issue where we are seeing higher-than-expected latency on requests for some customers

Posted Apr 18, 2023 - 09:21 PDT

This incident affected: Zipline Application (Core Platform, Search, Publishing, Notifications, Files, Insights).