This incident has been resolved and all our systems are operational.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.
Thank you for your patience and understanding.
Posted Aug 16, 2023 - 22:57 BST
Monitoring
Our engineering teams have applied a fix and are currently monitoring the results.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.
Thank you for your patience and understanding.
Posted Aug 16, 2023 - 22:45 BST
Update
We are continuing to investigate the issue.
Posted Aug 16, 2023 - 21:51 BST
Update
Platform performance is beginning to recover. However, we are continuing to investigate the issue.
Posted Aug 16, 2023 - 21:14 BST
Update
Our engineering teams are continuing to investigate this incident. Users may continue to experience slowness when accessing the Platform. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
Posted Aug 16, 2023 - 20:34 BST
Investigating
We are currently investigating an issue that is causing unexpected behaviours within the Tray application. If you have any questions or concerns, please feel free to reach out to support@tray.io.
Posted Aug 16, 2023 - 20:09 BST
This incident affected: Workflow Builder (Workflow Builder API, Workflow Builder App, Workflow Builder Logs), Embedded (Embedded API, Embedded App), and Connectivity API (Connectors API).