Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets might have failed to load on site intermittently for specific customers and API calls might have timed out or failed to return a response.
Start Time: October 31, 2021 - 14:15 (UTC)
Start Time: October 31, 2021 - 18:05 (UTC)
Business Impact: The Yotpo Reviews and Ratings widgets might have failed to load on site for specific customers and API calls might have timed out or failed to return a response.
We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. We can confirm the issue is resolved.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Posted Oct 31, 2021 - 20:13 IST
Investigating
Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets might fail to load on site intermittently for specific customers and API calls might time out or fail to return a response.
Start Time: October 31, 2021 - 14:15 (UTC)
Business Impact: The Yotpo Reviews and Ratings widgets might fail to load on site for specific customers and API calls might time out or fail to return a response.
We apologize for the inconvenience and appreciate your patience while our engineering teams work to resolve the matter.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Posted Oct 31, 2021 - 18:58 IST
This incident affected: Platform (API integration with Yotpo) and Reviews and UGC (Widgets, Batch requests, JS & CSS).