Alert - MongoDB Support Portal is currently unavailable
Incident Report for MongoDB Cloud
Resolved
Alert - MongoDB Support Portal Service Restored

The MongoDB Support Portal was unavailable between 2021-12-28 23:14 (in UTC) and 2021-12-28 23:30 (in UTC) due to system issues. Access to the MongoDB Support Portal has now been restored.

We apologize for the service interruption and greatly appreciate your patience.

Regards,
The MongoDB Team
Posted Dec 28, 2021 - 23:33 UTC
Update
We are continuing to investigate this issue.
Posted Dec 28, 2021 - 23:22 UTC
Investigating
The MongoDB Customer Support Portal (https://support.mongodb.com/) is currently unavailable.

We are aware of the situation and are working to resolve this issue as soon as possible.

We appreciate your patience. Our statuspage will be updated when normal service functionality is restored.

Regards,
The MongoDB Team
Posted Dec 28, 2021 - 23:14 UTC
This incident affected: MongoDB Support Portal.