Summary

On March 19th at 11:32 PST we received reports that Facebook was experiencing disruption of services affecting Messenger, WhatsApp, and Instagram.

At 12:30 PST Facebook reported that their services had returned to normal operating status.

Impact / Alerts

Facebook integrations such as Messenger, WhatsApp, and Instagram experienced degraded performance.

Root Cause

Facebook reported outages for Messenger, WhatsApp, and Instagram

Resolution

Facebook was able to resolve their degraded performance.

Posted Jun 03, 2021 - 16:01 EDT

Resolved

Facebook has reported this incident as resolved. Affected components have now been returned to operational status. Please note that there may be a slight delay with sending and receiving messages through processed through these channels as latency continues to return to a normal rate.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Posted Mar 19, 2021 - 15:30 EDT

Investigating

Facebook is currently reporting degraded performance with their system. We have been made aware and are actively monitoring the situation. Affected components include Messenger, WhatsApp and Instagram.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Posted Mar 19, 2021 - 14:32 EDT

This incident affected: Prod1 (US) (Channel - Facebook, Channel - Instagram, Channel - WhatsApp) and Prod2 (EU) (Channel - Facebook, Channel - Instagram, Channel - WhatsApp).