MyKinsta Support System Issues (USA region)

Incident Report for Kinsta

Resolved

No further issues have been reported.

Posted Feb 22, 2024 - 15:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 22, 2024 - 14:04 UTC

Update

Most of the functionalities have been restored. Intercom is still working on restoring full functionality but Kinsta Support System is now operational. https://www.intercomstatus.com/incidents/15h532sk1ytv

Posted Feb 22, 2024 - 12:50 UTC

Identified

The issue has been identified and fix is being implemented by Intercom. https://www.intercomstatus.com/incidents/15h532sk1ytv

Posted Feb 22, 2024 - 11:12 UTC

Update

We are continuing to investigate the issue. We have found that messages sent via support@kinsta.com are also not assigned. Intercom is looking into the issue: https://www.intercomstatus.com/incidents/15h532sk1ytv

We thank you for your patience while this matter is being investigated.

Posted Feb 22, 2024 - 09:15 UTC

Investigating

Our support system is currently having issues in the USA region so some chats might not be assigned to support engineers. If you are experiencing issues and can't get your chat assigned to a Support Engineer, please email us at support@kinsta.com.

Posted Feb 22, 2024 - 09:03 UTC

This incident affected: Kinsta support system.