This incident is resolved. We identified that this incident resulted in intermittent SMTP injection errors and elevated 5xx errors for some REST APIs. We do not believe the Transmissions API was affected. Thank you for your patience and we are sorry for any inconvenience due to this incident.
Posted Dec 18, 2020 - 15:49 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 18, 2020 - 15:40 EST
Update
We identified the issue and are mitigating the problem. We do not see this impacting the Transmissions API. Thank you for your patience.
Posted Dec 18, 2020 - 15:30 EST
Identified
We are experiencing an elevated level of API and UI errors and latency for our APIs for some SparkPost and SparkPost Enterprise customers (including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the US.
Posted Dec 18, 2020 - 14:59 EST
This incident affected: SparkPost Application (WebUI) (SparkPost Application - EUROPE), Relay Webhooks Delivery Service (Relay Webhooks - EUROPE), Metrics API (Metrics API - EUROPE), Events API (Events API - EUROPE), Sending Domains API (Sending Domains API - EUROPE), SMTP API (SMTP API - EUROPE), and Transmissions API (Transmissions API - EUROPE).