Incident with Payment Network PSE- COLOMBIA

Incident Report for PayU Latam Status

Resolved

This incident has been resolved.

Posted Jan 25, 2023 - 19:47 GMT-05:00

Update

Dear Customer,

Since 19:00 GMT -5 the problem has been solved, ACH PSE in COLOMBIA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Posted Jan 25, 2023 - 19:19 GMT-05:00

Investigating

Dear Customer

Since 18:00 GMT - 5 we are experiencing problems with ACH PSE in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service

Posted Jan 25, 2023 - 18:52 GMT-05:00

This incident affected: Colombia Payment Processing (ACH-PSE).