Extended delays when filing a claim

Incident Report for Protecht

Resolved

This incident has been resolved.

Posted Aug 04, 2021 - 13:00 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 04, 2021 - 12:30 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 04, 2021 - 11:15 PDT

Update

We are continuing to investigate the issue and have discovered that there are similar delays in Dashboard.

Posted Aug 04, 2021 - 10:30 PDT

Investigating

We have been notified that some customers were experiencing significant delays in the claim form.

Posted Aug 04, 2021 - 09:00 PDT

This incident affected: Dashboard (Policy Dashboard) and Claim Services (Claim Form).