This incident is now confirmed to be fully resolved.
Posted 8 months ago. Jul 31, 2024 - 17:42 UTC
Monitoring
The database is now back online, and all services have returned to normal operation. Engineers continue to monitor.
Posted 8 months ago. Jul 31, 2024 - 02:48 UTC
Identified
We have identified the current issue as having been caused by an Azure database outage. Engineers have implemented a partial fix, that has resolved mail routing, analytics and feedback services. Imprinting and client side signatures remain degraded for customers using Salesforce integration. Data sync and onboarding remain unavailable until the database outage is resolved. We will continue to monitor and update.
Posted 8 months ago. Jul 30, 2024 - 16:45 UTC
Investigating
We are currently investigating an issue caused by a database outage in Azure. More details to follow.
Posted 8 months ago. Jul 30, 2024 - 16:14 UTC
This incident affected: Exclaimer Cloud: UAE (Mail Routing - Office 365, Mail Routing - Exchange, Imprinting, Client Side Signatures - Office 365, Data Synchronization, Exclaimer Cloud UI, Sent Items Update, Onboarding, Analytics, Feedback).