Tenant provisioning outage

Incident Report for ZENSAI

Postmortem

Thank you for your patience while we were solving the issue with the tenant provisioning.

Root Cause Analysis: The incident was caused by a bug that reached production with the new release.

Resolution: Our engineering team created a quick code fix.

Remediation items: Determined scope of additional testing to eliminate possibility of facing similar issues.

Posted Apr 04, 2023 - 16:12 CEST

Resolved

We’re happy to report that the issue with tenant provisioning that has affected some of our customers in specific regions has been resolved.

Thank you for your patience and please let us know if you see any further issues.

Posted Apr 03, 2023 - 13:40 CEST

Update

We are continuing to work on a fix for this issue.

Posted Apr 03, 2023 - 12:03 CEST

Identified

We would like to inform you that tenant provisioning is not currently working in multiple regions. We have identified the root cause of the issue and now our team is in the process of fixing it.

Posted Apr 03, 2023 - 10:28 CEST

This incident affected: LMS365 United States, LMS365 Canada, LMS365 United Kingdom, and LMS365 Germany.