'No caller ID' for outbound calling

Incident Report for Fuze

Resolved

This incident has been resolved.

Posted Feb 05, 2021 - 08:13 EST

Monitoring

A fix has now been implemented and calls are correctly presenting the caller ID again.

Posted Feb 05, 2021 - 06:52 EST

Identified

We are continuing to investigate the issue which appears to be related with a single carrier in EMEA.

Posted Feb 05, 2021 - 06:41 EST

Investigating

We have reports that some Fuze outbound calls are being presented as 'No caller ID' to the receiver.
Calls are not failing, but some calls are not being answered by the receiver due to this lack of caller ID

We are currently investigating and trying to isolate the issue, and will provide another update in the next 15 minutes.

Posted Feb 05, 2021 - 06:21 EST

This incident affected: Voice Services - Europe (Frankfurt, DE, London, UK).