Lifesize Salesforce Portal Degraded

Incident Report for CxEngage

Resolved

This incident has been resolved.

Posted Sep 08, 2021 - 16:14 UTC

Update

We are continuing to investigate this issue.

Posted Sep 08, 2021 - 16:03 UTC

Investigating

Lifesize has been made aware of a Salesforce issue impacting customers ability to access the Salesforce portal. If you have an urgent support related issue, please contact the Lifesize Global Support Center. We are currently engaged with the Vendor to resolve the issue.

Lifesize Global Support Contact Numbers:
United States = +1 800 793 0549
United Kingdom = +44 808 178 5513
New Zealand = +64 4 8318 707
Australia = +61 2 8015 5378
Brazil = +55 800878 2446
Japan = +81 345 109 095

Posted Sep 08, 2021 - 15:14 UTC

This incident affected: CxEngage - North America Region (Serenova Internal Tools) and CxEngage - Europe Region (Serenova Internal Tools).