Event Collection Outage

Incident Report for Amplitude

Resolved

This incident has been resolved.
Posted 1 year ago. Mar 04, 2024 - 15:26 PST

Monitoring

EU event collection endpoint should be full recovered now.

We are continuing to investigate more about the root cause and how to avoid in the future.
Posted 1 year ago. Mar 04, 2024 - 14:57 PST

Update

EU event collection endpoint should be mostly recovered now. We are continuing to investigate the root cause.
Posted 1 year ago. Mar 04, 2024 - 14:27 PST

Update

5xxs should be improving right now. We are continuing to investigate the root cause.
Posted 1 year ago. Mar 04, 2024 - 13:51 PST

Update

We are continuing to investigate this issue.
Posted 1 year ago. Mar 04, 2024 - 13:38 PST

Investigating

Our event servers started to return 5xxs and we are rejecting most of the events being sent to Amplitude. The issue started around 12:12pm PST on March 4th.

All our customers with the EU endpoint are impacted.

We are investigating the issue and will post an update in an hour or earlier if we identify the issue. We recommend retrying failed events until you receive a 200 response from Amplitude. Amplitude SDKs already take care of the retry logic.
Posted 1 year ago. Mar 04, 2024 - 12:59 PST
This incident affected: Data (Data Reception).