Webap, inbox and outlook sync functionalities and performance is degraded.

Incident Report for Helpwise

Resolved

This incident has been resolved.

Posted 3 months ago. Mar 02, 2025 - 02:05 UTC

Update

Microsoft issues seems to have improved. Please reconnect your Microsoft account with Helpwise if you see the reconnect option in the Inbox.

Posted 3 months ago. Mar 01, 2025 - 22:04 UTC

Monitoring

Microsoft has confirmed the incident. Here are more details - https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1020913. Only customers using Outlook sync or sending outbound emails using "Connect with Microsoft" might face issues using the service.

Posted 3 months ago. Mar 01, 2025 - 21:52 UTC

Identified

The issue has been isolated to Outlook services acting slow and causing bottlenecks. We've isolated the issue to Outlook sync. Webapp and inbox should be operational now.

Posted 3 months ago. Mar 01, 2025 - 21:42 UTC

Investigating

We are currently investigating this issue.

Posted 3 months ago. Mar 01, 2025 - 21:22 UTC

This incident affected: Platform (Helpwise Web App, Helpwise Inbox) and Email Services (Microsoft Outlook Sync).