Intermittent UI slowness seen when loading Data Integration, Administrator and Monitor page on IDMC
Incident
Report for Informatica Intelligent Cloud Services
Postmortem
INCIDENT START/END: 27-Sep-2024 14:32 to 30-Sep-2024 20:46 UTC
Please find the RCA link available here: https://knowledge.informatica.com/s/article/RCA-incident-for-IICS-AWS-Pods-on-Sep-30
Resolved
This incident has been resolved.
Update
The issue is isolated to ISPs/Networks on the user end. Changing the ISP/Network is resolving the issue for users.
Please work with your Organization's network teams to isolate and resolve the issue.
There were no changes on IDMC end and all services are operating normally.
Please work with your Organization's network teams to isolate and resolve the issue.
There were no changes on IDMC end and all services are operating normally.
Update
The issue is isolated to ISPs/Networks on the user end. Changing the ISP/Network is resolving the issue for users.
Please work with your Organization's network teams to isolate and resolve the issue.
There were no changes on IDMC end and all services are operating normally.
Please work with your Organization's network teams to isolate and resolve the issue.
There were no changes on IDMC end and all services are operating normally.
Monitoring
The issue is isolated to ISPs/Networks on the user end. Changing the ISP/Network is resolving the issue for users.
Please work with your Organization's network teams to isolate and resolve the issue.
There were no changes on IDMC end and all services are operating normally.
Please work with your Organization's network teams to isolate and resolve the issue.
There were no changes on IDMC end and all services are operating normally.
Investigating
We have few customer's observing intermittent UI slowness when loading Data Integration, Administrator and Monitor page. Though we are not seeing any issues on the IDMC POD's, this is still being investigated from our end.
We would still advise users to try accessing via different network to eliminate ISP issues.
We would still advise users to try accessing via different network to eliminate ISP issues.
This incident affected: Private Pod 1 (Platform Services, Cloud Data Integration), Private Pod 2 (Platform Services, Cloud Data Integration), IICS for FedRAMP (Cloud Data Integration, Platform Services), IICS ME Central 2 GCP Services (Cloud Data Integration, Platform Services), IICS EM West 2 GCP Services (Cloud Data Integration, Platform Services), IICS US East 1 OCI Services (Cloud Data Integration, Platform Services), IICS AP NorthEast 1 Azure Services (Cloud Data Integration, Platform Services), IICS EM Central 1 Azure Services (Cloud Data Integration, Platform Services), IICS AP East 2 Azure Services (Cloud Data Integration, Platform Services), IICS Australia Azure Services (Cloud Data Integration, Platform Services), IICS EM SouthEast 1 Azure Services (Cloud Data Integration, Platform Services), IICS Canada Central 1 Azure Services (Cloud Data Integration, Platform Services), IICS US West 3 Azure Services (Cloud Data Integration, Platform Services), IICS AP NorthEast 2 Services (Cloud Data Integration, Platform Services), IICS US West 1 GCP Services (Cloud Data Integration, Platform Services), IICS UK Services (Cloud Data Integration, Platform Services), IICS US West 1 Azure Services (Cloud Data Integration, Platform Services), IICS NA West 1 Services (Cloud Data Integration, Platform Services), IICS NA East 2 Services (Cloud Data Integration, Platform Services), IICS AP SouthEast 1 Services (Cloud Data Integration, Platform Services), IICS US West 3 Services (Cloud Data Integration, Platform Services), IICS EM West 1 Services (Cloud Data Integration, Platform Services), IICS US East 4 Services (Cloud Data Integration, Platform Services), IICS US East 6 Services (Cloud Data Integration, Platform Services), IICS Canada Central 1 Services (Cloud Data Integration, Platform Services), IICS US West 5 Services (Cloud Data Integration, Platform Services), and IICS Sandbox (PRE-RELEASE) (Platform Services, Cloud Data Integration).
Additional Links
To contact Informatica GCS for support, visit us at:
https://www.informatica.com/services-and-training/support-services/contact-us.html.
IICS Events Calendar is at: https://network.informatica.com/s/event-landing
IICS Events Calendar is at: https://network.informatica.com/s/event-landing