A fix has been implemented for Flipbook processing on new uploads, this incident is now resolved.
The team is still investigating instances of Flipbooks failing that were uploaded during the hours in which the processing issue surfaced. If you require the asset immediately, re-upload the Flipbook and it will process successfully. If you need any assistance, please reach out to support@uberflip.com.
Posted Apr 22, 2022 - 18:08 EDT
Monitoring
A fix has been implemented for Flipbook processing on new uploads, and we are currently monitoring it closely.
The team is still investigating instances of Flipbooks failing that were uploaded during the hours in which the processing issue surfaced.
Posted Apr 22, 2022 - 14:48 EDT
Investigating
We have become aware of an issue affecting Flipbook processing. Existing Flipbooks will continue to display without issue. Any attempt to upload a new Flipbook or make changes to an existing Flipbook will fail.
The team is currently working on a solution.
Posted Apr 22, 2022 - 11:20 EDT
This incident affected: Content experiences (Flipbooks).