Service Impact to Dallas, Texas, USA (DFW1) Data Center

Incident Report for Netskope Trust Portal

Resolved

This incident has been resolved.

Posted Mar 14, 2024 - 15:07 UTC

Investigating

This incident was created to notify customers of a service impacting incident that occurred on March 13th, 2024 beginning at roughly 16:00 UTC. Netskope removed DFW1 from the NewEdge network at 21:45 UTC to fully mitigate the issue and allow customers to reconnect to alternative data centers.

Additional details on this incident can be viewed in the support portal.

Posted Mar 14, 2024 - 15:02 UTC

This incident affected: Dallas, Texas, USA (DFW1).

Learn more about the security compliance and assurances, including Service Level Agreements, behind Netskope.