Application Dashboard Outage

Incident Report for CallRail

Resolved

The incident has been resolved.

Posted Jun 11, 2021 - 17:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results. Call Recording delays are improving as recordings are processed.

Posted Jun 11, 2021 - 16:32 EDT

Identified

We have identified a database issue and are urgently working to resolve it. Application Dashboard and Lead Center continue to be affected. Non-Lead Center calls are routing, although availability of recordings is delayed.

Posted Jun 11, 2021 - 15:40 EDT

Investigating

We are investigating an outage affecting Application Dashboard and Lead Center.

Posted Jun 11, 2021 - 15:27 EDT

This incident affected: Call Tracking (CallRail Web Application), Lead Center (Lead Center General), and Call Recording.