Account Log In Issues
Incident Report for ShipStation
Resolved
This incident has been resolved.
Posted Apr 20, 2021 - 21:28 CDT
Identified
We are currently receiving reports of issues when attempting to log in due to an ongoing issue with Auth0: https://status.auth0.com/
As a temporary workaround, we recommend logging in directly via this url: ss.shipstation.com.

In some cases it may be necessary to clear your browser's cache and/or cookies:
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09


We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.
Posted Apr 20, 2021 - 13:24 CDT
Investigating
We are currently receiving reports of issues when attempting to log in due to an ongoing issue with Auth0: https://status.auth0.com/
We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.
Posted Apr 20, 2021 - 12:56 CDT
This incident affected: ShipStation.