Cenário identificado:

Identified that after updating the Desk on 01/03/2022, there was a reduction in the performance of the application's queries, carried out in peaks of consumption of requests in the database related to the Desk and impact with sporadic slow reflex for the attendants.

Impacto para o cliente:

slowness in the commands of the Desk application, causing a failure in the display of messages on the attendant's screen, and delay/failure in the execution of functionalities for the attendants

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Solução:

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The responsible team had been analyzing the deceleration scenario reported above and today identified the root cause. An update was performed to fix the problem, however, at the time of its application we had an impact (as reported above), so it was reverted. After the reversal, we had the normalization of the environment.

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Start: 2022/01/07, Thursday, 15:30 pm
End: 2022/01/07, Thursday, 16:07 pm