SMB scheduled monthly reports from SMP eu-1 will not sent automatically
Incident Report for Check Point Services Status
Resolved
This incident has been resolved.
Posted Nov 02, 2022 - 15:49 UTC
Identified
We have found a relation between recent VPN issues and scheduled reports.
In some cases, generating a report can cause VPN issues similar to what is described in the SK: https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk180117
For gateways that have experienced VPN issues please follow the procedure in the sk.

There are no monthly reports sent for Nov 1st since this morning.
The report servers are currently down in SMP - Impacting only eu-1.spark-management.checkpoint.com.
Report services will be resumed after testing and verification.

After resuming the service, report generation can be triggered manually from SMP portal for gateways with public IP address - gateways view -> actions -> send monthly report.
Another option for gateways running firmware R80.20.40+ - on plan/gateway -> Services -> Reports -> Change the date for the scheduled monthly report
Posted Nov 01, 2022 - 14:23 UTC
This incident affected: Quantum Spark Portal (SMB Appliances) (Spark Management Portal - EU Region).
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