Grasshopper - Inbound call failures
Incident Report for Grasshopper
Resolved
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
Posted Oct 07, 2021 - 04:05 UTC
Monitoring
Our engineers have confirmed that our upstream provider has corrected the issue. We will continue to monitor the health of our services and provide a final update shortly.
Posted Oct 07, 2021 - 03:35 UTC
Identified
Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impact on our customers.

We will provide another update shortly.
Posted Oct 07, 2021 - 01:39 UTC
Investigating
Our engineers are currently investigating reports of few Grasshopper customers might be experiencing issues with fast busy inbound calls to our TF numbers, leading to call getting dropped and the caller hear 'Your Call Could not be completed'.

We will provide further updates shortly.
Posted Oct 07, 2021 - 01:14 UTC
This incident affected: Grasshopper.
← Current Status Powered by Atlassian Statuspage