All the pending notifications have been cleared and Whatsapp notifications are working normally now. We are now monitoring the situation to confirm there are no further issues.
Posted 3 years ago. Jul 23, 2022 - 18:00 WIB
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 3 years ago. Jul 23, 2022 - 17:52 WIB
Identified
The issue has been identified and a fix is being implemented.
Posted 3 years ago. Jul 23, 2022 - 17:45 WIB
Investigating
Dear Customers,
There is an issue with notifications being delivered by Whatsapp related to payment links (Invoices).
Impact: - End users will not receive Invoice notification for Invoices that have been created with WhatsApp as a notification channel - End users will not receive payment reminders for Invoices that have been created with WhatsApp as a notification channel - End users will not receive expiration notices for Invoices that have been created with WhatsApp as a notification channel - End users will not receive payment completion notice for Invoices that have been created with WhatsApp as a notification channel
Note: Notifications via email are working normally.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Posted 3 years ago. Jul 23, 2022 - 17:05 WIB
This incident affected: Dashboard (Payment Links).