A fix has been implemented and we are monitoring the results.
Posted Jul 21, 2021 - 20:24 UTC
Identified
Our provider has identified the source of the issue and is attempting a fix.
New designs are now available to be created again, with updates and document fetches also now fully available.
We will continue to monitor the issue.
Posted Jul 21, 2021 - 20:14 UTC
Update
We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.
Posted Jul 21, 2021 - 19:19 UTC
Investigating
We are currently investigating this issue.
Posted Jul 21, 2021 - 16:40 UTC
This incident affected: Design sync, Design Tool, and Sketch plugin.