RMM - Concord - RMM/PSA Integration Issues - Under Investigation
Incident Report for Datto
Postmortem

On 22-October-2021, Datto RMM Partners on the Concord platform experienced a service interruption which caused an error message to appear when attempting to setup or change the Autotask Integration, as well as slow processing of Device Synchronisations.

The root cause for this service interruption was identified to be the backlog of transactions and device sync requests.

Our Engineering team has restarted the applicable servers and upscaled their capacity to process the backlog.

Posted Nov 03, 2021 - 10:16 UTC
Resolved
This incident has been resolved.
Posted Oct 22, 2021 - 18:35 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2021 - 17:00 UTC
Investigating
Our teams are currently investigating RMM/PSA integration sync issues for Datto RMM on Concord. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Posted Oct 22, 2021 - 15:31 UTC
This incident affected: Datto RMM (Concord (US East)).
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