Service Degradation

Incident Report for ID.me

Resolved

This incident has been resolved.

Posted Nov 14, 2021 - 22:26 EST

Monitoring

ID.me has been working with the vendor to address the upstream issues and we are currently monitoring the situation to confirm normal operational service levels.

Posted Nov 14, 2021 - 21:55 EST

Identified

ID.me is monitoring a service degradation on our platform related to an upstream vendor issue. We are currently working with the vendor to identify and remediate the issue. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.

Posted Nov 14, 2021 - 21:18 EST

This incident affected: Mobile Applications (ID.me Authenticator (iOS), ID.me Authenticator (Android)) and Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies).