Staffbase Status - [App/Intranet/Email] - Technical difficulties with the German server

[App/Intranet/Email] - Technical difficulties with the German server

Incident Report for Staffbase

Postmortem

On Tuesday, August 22, 2023, at 12.50 PM UTC, a service disruption occured, affecting the German instances of our Staffbase Employee App.

Our Infrastructure team detected a Denial of Service (DoS) attack (targeted overloading of the system by a large number of requests) taking place on the German servers. The team conducted a comprehensive investigation into the extent of this attack and successfully restored the service on the same day at 3:53 PM UTC.

The effect of the incident is inaccessibility or overload of the German servers and the respective applications hosted within. This also affects individual functions, such as push and e-mail notifications, plug-ins and media.

The confidentiality and integrity of personal data, as well as internal information of your Staffbase account, were not affected at any time. The attack is a pure overload of the system and only the availability of the data was impacted.

We are in close exchange with our hosting provider to investigate the exact causes and initiate further measures to improve stability.

Our Customer Care Team is available for any queries you may have at support@staffbase.com.

Posted Aug 23, 2023 - 14:32 CEST

Resolved

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

Posted Aug 22, 2023 - 18:55 CEST

Monitoring

Our apps are now accessible again. We will continue to monitor the systems until we are sure the issue is fully resolved.

Posted Aug 22, 2023 - 17:53 CEST

Update

Please know we are continuing to work hard to resolve the issue. Our team is dedicated to resolving this promptly. Unfortunately, we have no new details or workarounds to share at the moment. We aim to provide another update within the next hour. Thanks for your patience and understanding as we work to fix this.

Posted Aug 22, 2023 - 17:02 CEST

Investigating

Our German server is experiencing technical difficulties, and as a result, some apps might be temporarily unavailable, or not all functionalities are fully operable. Our team is working on a solution.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Posted Aug 22, 2023 - 15:12 CEST

This incident affected: Employee App & Front Door Intranet (all regions) (Core API (Germany) [SLA], Media API (Germany) [SLA], Web Application (Germany) [SLA]).

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