The root cause attributing to intermittent issues with Redtail Hosted Email Services over the weekend was due to a resource issue on one of our mail servers. We have performed an audit of all proactive and service monitoring along with accompanying alerts to help prevent a similar issue going forward. Again, we sincerely apologize for any negative impact the issue may have created on your daily operations. Thank you for your continued support of Redtail and it’s services.
Posted May 22, 2023 - 06:03 PDT
Resolved
Our engineers have resolved the issue impacting users. We sincerely apologize for any negative impact to your day-to-day operations. Thank you for your patience and continued support of Redtail and it's portfolio of products.
Posted May 21, 2023 - 09:35 PDT
Update
We are continuing to monitor for any further issues.
Posted May 21, 2023 - 09:12 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 21, 2023 - 08:40 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 21, 2023 - 08:36 PDT
Investigating
Some users are experiencing an issue when attempting to access their email and send emails. We are working to identify the root cause for this issue.