Product Categories Not Displaying

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 17, 2022 - 06:14 CDT

Update

Known affected stores have been restored. We are evaluating potential impact to other stores.

Posted Aug 17, 2022 - 02:19 CDT

Update

A fix has been implemented and we continue to restore affected stores.

Posted Aug 16, 2022 - 23:22 CDT

Update

A fix has been implemented and we are restoring affected stores.

Posted Aug 16, 2022 - 21:54 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

Posted Aug 16, 2022 - 21:08 CDT

Update

BigCommerce engineers are currently testing a code fix and we will provide an update once it has been deployed.

Posted Aug 16, 2022 - 19:56 CDT

Identified

BigCommerce engineers have identified the root cause of this issue and are working on a resolution.

Posted Aug 16, 2022 - 17:38 CDT

Investigating

BigCommerce engineers are investigating reports of some products not showing in assigned categories for a subset of stores. We will provide more information as it becomes available.

Posted Aug 16, 2022 - 17:34 CDT

This incident affected: Control Panel and Storefront.