SMS 2FA and registration delays

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Jan 14, 2022 - 18:04 PST

Monitoring

Our underlying provider has resolved most of the issues, there are still some potential delays but most services are recovered. We will update as we have them.

Posted Jan 14, 2022 - 13:04 PST

Investigating

We are currently experiencing delays with SMS for two-factor authentication (2FA) and Registration. There is currently no work around for 2FA; however, for registration please use phone call instead.

We are currently working with our underlying partners to restore services.

Posted Jan 14, 2022 - 08:41 PST

This incident affected: Zoom Meetings (Zoom Meetings) and Zoom Website (Web Portal).