Issue with support email ID customercare@zoom.us

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Jan 12, 2024 - 00:18 PST

Monitoring

We have fixed the issue where the email ID customercare@zoom.us was facing an issue. We will continue to monitor this & provide updates as soon as there is more information to share.

Posted Jan 12, 2024 - 00:07 PST

Identified

We have identified the issue where the email ID customercare@zoom.us is facing an issue. We are working on a fix & will provide updates as soon as there is more information to share.

Posted Jan 12, 2024 - 00:00 PST

Investigating

We have detected service degradation where the email ID customercare@zoom.us is facing an issue. However customers can still reach out through web portal. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted Jan 11, 2024 - 23:31 PST

This incident affected: Zoom Support (Ticketing).