Some users are unable to login to the Dashboard

Incident Report for Onfido

Resolved

Some users have contacted us to inform that they were unable to login to the Dashboard, which was showing the message "Something went wrong! Please try again later".

The issue started at 17:30 BST and lasted 5 minutes.

We identified the source of the problem and quickly deployed a fix, and it was caused by a temporary surge of internal requests hitting one of our databases.

We have now created safeguards to prevent the same problem from happening again.

Thank you for your cooperation and we apologise if you were impacted by this short incident.

Posted May 25, 2021 - 16:00 UTC