The issue occurred on October 21st, 2021. Clinical notes were rendered with errors after a routine deployment.
All times are EST.
| Date/Time | Activity |
|---|---|
| 2021-10-21 08:05 | Initial reports of errors for clinical note rendering. |
| 2021-10-21 08:38 | Root cause of issue identified. |
| 2021-10-21 11:08 | Engineering completes development of hotfix. |
| 2021-10-21 11:10 | Status Message posted for the Clinical Notes rendering errors. |
| 2021-10-21 11:37 | Testing of hotfix started. |
| 2021-10-21 11:37 | Status Message updated to “Identified”. |
| 2021-10-21 11:49 | Initial confirmation that the proposed fix works as expected. |
| 2021-10-21 12:47 | Production hotfix deployment began. |
| 2021-10-21 13:30 | Production hotfix deployed. Fix verified. |
| 2021-10-21 14:07 | Issue resolved. |
A field for clinical note rendering was modified during routine software deployments. The modification caused rendering issues for providers signing/locking their notes.
Providers were unable to sign/lock notes without rendering errors from 10/20/21 21:41 to 10/21/21 13:30
Engineering began developing a fix to correct the rendering error once notified. The fix was tested and deployed to the production environment, resolving the error.