Scans are possibly rejected.

Incident Report for Exact System

Resolved

This incident has been resolved. The rejected scans are uploaded again to the scanning service.

Posted Jan 27, 2021 - 13:10 CET

Update

Some of the scans that are uploaded yesterday to the scanning service get the status rejected and aren't processed. The issue is solved. We are currently investigating if the rejected scans can be processed.

Posted Jan 26, 2021 - 12:46 CET

Monitoring

Scanning service: Invoices are possibly rejected
Some of the scans that are uploaded to the scanning service get the status rejected and aren't processed. We are currently looking in to this. Do not upload scans manually but try to use mail2eol instead.

Our apologies for the inconvenience.

Posted Jan 25, 2021 - 17:12 CET

This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Exact API, Exact Bouw) and Exact Online - Belgium (Boekhouden, Uren & Facturen, Handel, Productie, Accountancy, Mijn [Kantoor], Scan & Herken, Digitale Brievenbus, Exact API, Exact Bouw).