[Piano Analytics] Delay in real-time data
Incident Report for Piano Software
Postmortem

Incident explanation:

  • Data processing was blocked.

Actions performed:

  • Restart of the data processing program for the customers concerned.

Actions to come:

  • No more action needed.

Posted May 18, 2022 - 07:48 UTC
Resolved
The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports are being sent.
Posted May 18, 2022 - 07:48 UTC
Investigating
We are currently experiencing a delay in real-time data processing on [AS2, Delta].
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.

Affected customers - Less than 1%
Posted May 18, 2022 - 06:07 UTC
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