Core Practice Bridge connectivity

Incident Report for Core Practice

Resolved

We apologize for the impact to affected customers. We are continuously taking steps to improve Core Practice platform.

To help ensure such incidents do not occur in the future we have added dedicated Server and new end point to handle Bridge connections.

We will monitor stability of new infrastructure before migrating users.

Posted May 03, 2022 - 16:29 AEST

Investigating

Between 8:00AM and 10:00AM AEDT (approx) on 03 May 2022, we have identified one of our server may have intermittently experienced connectivity issue, during this time your Core Practice Bridge Software for HICAPS or Media Bridge may not work as expected.

Posted May 03, 2022 - 10:12 AEST

This incident affected: Core Practice Application.