Device status reporting devices as Offline/Pending

Incident Report for signageOS

Resolved

Due to queue traffic generated at the time of the maintenance, signageOS experienced a traffic peak which led to the temporary disconnection of some devices. This issue has been resolved, all devices are reporting correct connectivity status again.
Posted 3 years ago. Feb 23, 2022 - 16:13 CET

Monitoring

Due to queue traffic generated at the time of the maintenance, signageOS experienced a traffic peak which led to the temporary disconnection of some devices. signageOS is monitoring the system as the patch was deployed and all devices are back connected and shown as connected in Box.
Posted 3 years ago. Feb 23, 2022 - 15:05 CET

Update

We are continuing to investigate the issue.
Posted 3 years ago. Feb 23, 2022 - 14:05 CET

Update

We are continuing to investigate the issue.
Posted 3 years ago. Feb 23, 2022 - 13:07 CET

Update

We are continuing to investigate the issue.
Posted 3 years ago. Feb 23, 2022 - 11:44 CET

Investigating

As part of our scheduled maintenance we've encountered an issue regarding device status reporting, we are currently investigating the root cause of the issue
Posted 3 years ago. Feb 23, 2022 - 10:03 CET
This incident affected: Box.