We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Restoration Time: All services were restored as of 01/05/2021 11:30 UTC.
Start Time: 01/05/2021 07:20 UTC End Time: 01/05/2021 11:30 UTC
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Jan 05, 2021 - 13:19 UTC
Monitoring
Corrective action has been taken by the Carrier Partner to resolve this issue. Sierra Wireless engineers are currently monitoring to ensure stability. We will consider this matter resolved if no further impacts are observed after one hour.
Start Time: 01/05/2021 07:20 UTC End Time: 01/05/2021 11:30 UTC
Posted Jan 05, 2021 - 12:24 UTC
Update
Sierra Wireless continues to experience a degradation in Maingate Provisioning services for (Swedish) Telia SIMs. We have identified the cause and continue working with the Carrier Partner to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.
Impact: Customers using (Swedish) Telia SIMs may experience provisioning delays in Maingate Manager.
Other Information: We apologize for the disruption and our teams are working quickly to restore these services.
Posted Jan 05, 2021 - 11:24 UTC
Identified
Sierra Wireless continues to experience degraded service with Maingate Provisioning for (Swedish) Telia SIMs. We have identified the cause of the service degradation and are currently working with the Carrier Partner to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.
Impact: Customers using (Swedish) Telia SIMs may experience provisioning delays in Maingate Manager.
Other Information: We apologize for the disruption and our teams are working quickly to restore these services.
Posted Jan 05, 2021 - 09:20 UTC
Investigating
Sierra Wireless is experiencing a service degradation with Maingate Provisioning components listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Impact: Customers may experience provisioning delays in Maingate Manager.
Other Information: We apologize for the disruption and our teams are working quickly to restore these services.
Posted Jan 05, 2021 - 09:03 UTC
This incident affected: Maingate (Maingate Manager).