Due to a technical issue, some data was not processed between 7:30 am to 7:45 am (UTC). The corresponding traffic has therefore been missing.
Actions performed:
We managed to get the missing events from another storage source.
Actions to come:
No more action needed
Posted May 03, 2023 - 06:30 UTC
Resolved
All the events have been retrieved. Everything is back to normal.
Posted May 02, 2023 - 20:15 UTC
Identified
After investigation, we can say that a recovery of these missing events will be possible. We will do it this afternoon.
Posted May 02, 2023 - 11:51 UTC
Investigating
Due to a technical issue, some data was not processed between 7:30 am to 7:45 am (UTC). The corresponding traffic has therefore been missing. Our technical teams are actively working on it. We apologize for the inconvenience.
Affected customers - All customers
Posted May 02, 2023 - 09:38 UTC
This incident affected: Data Collection (Piano Analytics Data Collection).