Issue on accessing Dashboard & Web interfaces

Incident Report for Xendit

Resolved

Dear customers,
We identified the root cause of the issue as a downtime with our firewall provider.
The issue has been resolved.
Customers can access Dashboard and other Web interfaces again.

Posted Feb 01, 2024 - 10:34 WIB

Investigating

Dear customers,
We have identified an issue accessing our Dashboards and Web interfaces from some countries.
We are currently investigating this issue & will keep you updated on any developments or resolutions.

Posted Feb 01, 2024 - 09:39 WIB

This incident affected: Dashboard (Dashboard), Indonesia - Payments (Direct Debit - BRI, Direct Debit - Mandiri), and Philippines - Payments (Direct Debit - BDO, Direct Debit - BPI, Direct Debit - Chinabank, Direct Debit - RCBC, Direct Debit - Unionbank).