Disruption in All Modes (except Last Mile)
Resolved
Dear Valued Customer,
The issue related to our disruption has been resolved. We will keep on monitoring the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Sanel Talic
Manager, Customer Support
Posted Feb 26, 2024 - 21:05 UTC
Monitoring
Dear Valued Customer,
All the p44 systems have recovered and are working as expected. We will continue to monitor the system for stability across all areas.
We will diligently keep you posted with the newest updates and statuses.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards,
Abhra Roy Choudhury
Manager, Customer Support
Posted Feb 26, 2024 - 20:16 UTC
Update
Dear Valued Customer,
We have detected the root cause of the malfunction we are facing with. The full-operating recovery for affected modules is in progress.
The current situation looks as follows:
1) LTL rating and dispatch has recovered completely. We will continue to monitor this.
2) POST/GET requests to initialize shipments and get updates are functioning successfully.
3) Ocean updates are up and running, with the exception of ocean door to door tracking and barge, which are both still being worked on.
4) Truckload and LTL tracking is still recovering and we are seeing a lag in tracking as we continuing to monitor improvements.
We will diligently keep you posted about the newest updates and statuses.
Regards,
Abhra Roy Choudhury
Manager, Customer Support
Posted Feb 26, 2024 - 19:24 UTC
Identified
Dear Valued Customer,
We have detected the root cause of the malfunction we are facing with. The full-operating recovery for affected modules is in progress.
The current situation looks as follows:
1) POST/GET requests to initialize shipments and get updates are functioning successfully.
2) Ocean updates are up and running, with the exception of ocean door to door tracking and barge, which are both still being worked on.
3) Truckload tracking is still recovering and we are seeing a lag in tracking as we continuing to monitor improvements.
4) LTL rating and dispatch is improving but we are still seeing intermittent failures.
We will diligently keep you posted about the newest updates and statuses.
Regards,
Abhra Roy Choudhury
Manager, Customer Support
Posted Feb 26, 2024 - 18:02 UTC
Update
Dear Valued Customer,
We are still looking into this issue. We are seeing signs of recovery on tracking creation/updates however the other services are still impacted.
Our engineering team is investigating on the issue and will get back to you once we have further details from them.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards,
Abhra Roy Choudhury
Manager, Customer Support
Posted Feb 26, 2024 - 17:04 UTC
Investigating
Dear Valued Customer,
We are experiencing a disruption for majority of services and products (excluding the Last Mile). Currently, the data consumption issue does not allow to handle your shipment details updated properly. No data loss is expected.
Our engineering team is investigating on the issue and will get back to you once we have further details from them.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards,
Abhra Roy Choudhury
Manager, Customer Support
Posted Feb 26, 2024 - 16:19 UTC
This incident affected: NA - LTL (Visibility Operations Center (VOC), Dispatch API, Documents API, Rating API, Tracking API), NA - Truckload (Visibility Operations Center (VOC), Network Management Center (NMC), Documents API, Rating API, Tendering API, Tracking API, Carrier VOC, Analytics), NA - Parcel (Visibility Operations Center (VOC), Documents API, Tracking API), NA - Ocean (Visibility Operations Center (VOC), Tracking API, Clearmetal Application, Clearmetal Connect, Analytics, Port Intel), NA - Rail (Visibility Operations Center (VOC), Tracking API, Asset Tracking, Shipment Tracking API), NA - Air (Visibility Operations Center (VOC), Tracking API), NA - Container Track & Trace (CTT) (Track & Trace Web Application (CTT), Track & Trace API, Track & Trace Engine), NA - Container Sailing Schedules (CSS) (Sailing Schedules Web Application (CSS), Sailing Schedules API, Sailing Schedules Data Delivery (FTP), Sailing Schedules Engine), and NA - Movement, NA - Visibility Operations Center (VOC), NA - Network Management Center (NMC), NA - Carrier VOC, NA - Driveview, NA - Inventory, NA - Orders, NA - Yard Management (YMS), NA - Appointment Manager, NA - Sandbox.