Delay in DRM Usage Data Availability

Incident Report for JW Player

Resolved

While we are currently working with our upstream provider, we will reach out to any customer that was affected when the issue is fully resolved.

Posted Sep 13, 2021 - 17:51 UTC

Identified

While there continues to be an issue with DRM usage analytics data in the JW Dashboard no other systems are affected.

Please subscribe to this issue or reach out to our support team for further updates.

Posted Sep 13, 2021 - 01:40 UTC

Investigating

We are currently investigating an issue with DRM usage data. Users will experience delays in Usage Page updates on Dashboards; which have not updated since 5am due to an issue with an upstream provider. No other system is affected.

Posted Sep 12, 2021 - 17:46 UTC

This incident affected: JW Player Dashboard.