Investigating - We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.
Mar 14, 2024 - 16:05 EDT
Monitoring - This issue remains mitigated, and the team will be rolling out additional improvements over the course of the next 2 weeks. We will continue to monitor the issue closely until the issue is resolved.
Feb 01, 2024 - 16:53 EST
Resolved -
This incident has been resolved.
Mar 19, 16:11 EDT
Monitoring -
We are starting to see recovery of the chat platform and Members are successfully getting help in chat. We are continuing to monitor the situation.
Mar 19, 15:42 EDT
Investigating -
We are investigating an issue that is affecting our chat platform connecting to Member Support team members. If you need assistance, please reach out to our Support Team via phone at 1-866-679-9129. We apologize for any inconvenience this may cause.
Mar 19, 15:27 EDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:00 EDT
Scheduled -
We will be undergoing scheduled maintenance at this time. We expect minimal to no interruptions to our member experience. Thank you for understanding
Mar 19, 10:13 EDT